سياسة الاسترجاع

Thank you for shopping with Zayvora. We want you to be completely satisfied with your purchase. This policy explains our guidelines for returns, replacements, and refunds.

Damaged, Faulty, or Incorrect Items If you receive a product that is damaged, faulty, or different from what you ordered, you are eligible for a free replacement. Please contact us within 3 days of delivery at zayvora.store1@gmail.com with your order number and photos or a video of the issue.

Once your claim is approved, we will arrange a replacement free of charge within 7–14 working days. Please keep the original packaging and all accessories until the replacement is confirmed.

Change of Mind As our products are hygiene and electronic personal-care items, we are unable to offer a refund or replacement for change of mind once an order has been dispatched.

Cancellations Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it can no longer be cancelled or modified.

Refunds Where a refund is approved (for example, an order lost in transit or cancelled before dispatch), the full order amount, including any delivery charges paid, will be refunded to your original payment method or via bank transfer within 7–10 working days.

Contact Us For any questions about this policy, reach out to us at zayvora.store1@gmail.com.